Frequently Asked Questions


For questions and concerns regarding ticket purchases, please contact tickets@iceonwhyte.ca.

General Admission tickets are valid for any date of the event, from January 26 to 29 and February 2 to 5, 2017.

Ticket Terms and Conditions:

1)Ticket purchaser bears all risks of inclement weather.
2) Tickets are not transferable or redeemable for cash.
3) Reproduction of  tickets, whether printed or purchased online is not permitted.
4) Unauthorized or unlawful resale or attempted resale is grounds for seizure and cancellation without compensation.
5) Admission is subject to compliance with all laws, facility rules and event regulations.
6) Ticket user assumes all risks of personal injury incidental to the event, whether occurring prior to, during, or subsequent to the event.
7) Tickets may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of the promoter.
8) No refunds and/or exchanges of tickets will be issued by the Ice on Whyte Festival Society.

FREE parking is available in the Old Strathcona Farmers’ Market parking lot on Gateway Blvd (103 Street) and 85 Avenue except for during market hours (Saturday from 8 am to 3 pm). The is NO festival parking at the Strathcona Centre Community League. Please be a good neighbour and park in an Old Strathcona approved lot.

There are walkways in the park however, they are paths created in the snow. If you have someone with you to assist you, it should be fine.

The festival is presented by the Ice on Whyte Festival Society, a non-profit society.

The festival does not offer discounts.

Check out the Sponsor page in the Partner section of the website as many sponsors will have a link to purchase 2-for-1 tickets online.

Actually the question should be, “can my dog bring me?” The answer is yes, if your dog brings you, make sure you are securely attached to a leash at all times and that you have a baggie in your pocket.

Absolutely! There are amazing photo opportunities at Ice on Whyte. The carvings are lit up at night and are spectacular. We really appreciate when our guest share their photos on social media. Please tag us @iceonwhyte and use the hashtag #iceonwhyte so we can show them off too.

The festival operates a safe environment for all visitors. Each of the ice carvings in the competition area weights over 2,000 kgs (4,500 lbs). These works of art can become unstable in warmer temperatures. Thank you for never crossing into the roped off area around the ice carvings at any time. Visitors who cross into the roped off carving areas will be dismissed from the park immediately.

Carving ice is made by a special process that freezes from the bottom up, so it’s perfectly clear. It is a fascinating process, visit our supplier’s website, www.iceculture.com and check out some of their videos.

Two semi loads of ice will be used. That’s 360 blocks of ice, 46,800 kg’s or nearly 103,000 lbs of ice.

The ice comes from Ice Culture near Mississauga, Ontario. Ice Culture creates the best carving ice in Canada and it is one of the only large scale carving ice manufacturing plants in the country.

The Ice on Whyte Festival is produced by an incredible production team that can accomplish pretty much anything, except control the weather. Over the 12 years of the festival the weather has covered a range of -23 C to +12 C and the festival has remained open for all but 3 days. The ideal temperature would, of course, be -5 C and overcast for every day of the festival.

Remember to dress in layers and wear wind or snow pants so that you can enjoy the giant ice slide, the live music in a heated tent and all of the other winter festival activities at Ice on Whyte. Thank you for also remembering that the ticket purchaser bears all risks of inclement weather.